Return and Exchange Policy
At Uncommon Coffee Roasters, we strive to provide you with the best quality coffee products and exceptional customer service. We understand that sometimes situations may arise where you may need to return or exchange a product.
Eligibility for Returns and Exchanges: Perishable & Non-Perishable Items
We accept returns and exchanges within 30 days from the date of purchase.
To be eligible, the product must be unused, in its original packaging, and in the same condition
as when you received it. Perishable items such as coffee beans or ground coffee cannot be returned or exchanged due to safety and hygiene reasons.
Returns and Refunds:
If you wish to return a non-perishable item, please contact our customer service team at
orders@uncommoncoffeeroasters.com within 30 days of receiving the product.
You may be asked to provide proof of purchase, such as an order number or receipt.
Once your return is approved, we will provide you with instructions on how to proceed with the
return. Upon receiving the returned item, we will inspect it and initiate a refund.
Refunds will be issued to the original payment method used during the purchase.
Please note that shipping charges and any applicable restocking fees may be deducted from
your refund. If you have received an incorrectly fulfilled order, Uncommon Coffee Roasters will cover the shipping cost of your returns and/or replacement product.
If you are unsatisfied with your experience at one of our cafes, please reach out to us via email at orders@uncommoncoffeeroasters.com, and we will work with you to resolve the issue and make things right.
Exchanges:
If you received a damaged or defective item, please contact our customer service team at
orders@uncommoncoffeeroasters.com. We will work with you to resolve the issue promptly and ensure a satisfactory resolution. In case of an exchange, we will replace the damaged or defective item with a new one. If the exact item is not available, we will offer you an alternative or issue a refund.
Return Shipping:
For eligible returns, you will be responsible for covering the return shipping costs.
We recommend using a trackable shipping service to ensure the safe return of the product.
In case of an exchange due to a damaged or defective item, we will cover the return shipping
costs.
Exceptions: Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please reach
out to our customer service team at orders@uncommoncoffeeroasters.com.
Our team will be happy to assist you and provide further guidance.
Note: This return and exchange policy is subject to change without prior notice. Please refer to
the policy available on our website for the most up-to-date information.
Uncommon Coffee Roasters, LLC
6785 Enterprise, Douglas MI 49406
uncommoncoffeeroasters.com
orders@uncommoncoffeeroasters.com
+1 (269) 455-5111