Expert Coffee Equipment Service You Can Rely On
Installation, Maintenance, Repairs, Deep Cleaning & Support, because your coffee deserves the best.
Schedule ServiceOur service department exists to keep your business running smoothly. We handle everything from pre‑installation planning and machine rollouts to preventative maintenance, deep cleaning, and emergency repairs. With clear communication, trained technicians, and proactive scheduling, we help reduce downtime, extend equipment life, and protect beverage quality cup after cup.
Our Services
Installation
- Pre‑installation site assessment (power, water, drainage, space)
- Delivery, unpacking & professional setup
- Water, drainage & electrical connections with proper filtration
- Calibration & test cycles for brew temp, volume & pressure
- Multi‑machine installation & layout support
- Staff training (operation & daily cleaning)
- Documentation & installation reports
Preventative Maintenance
- Scheduled maintenance visits (coordinated in advance)
- Descaling & mineral buildup removal
- Water filter changes & quality checks
- Grinder calibration & blade replacement
- Seal, gasket & hose inspections
- Seasonal tune‑ups before peak periods
- Proactive part replacement to prevent breakdowns
Deep Cleaning Services
- Complete internal & external machine cleaning
- Milk system purge & sanitation
- Brew group & coffee path cleaning
- Removal of coffee oils & residue buildup
- Hygiene checks for compliance & quality assurance
Repairs & Emergency Support
- Remote troubleshooting
- On‑site diagnostics for error codes & performance issues
- Leak detection & resolution
- Clearing blockages (grounds, milk lines, brew groups)
- Component repair/replacement (pumps, valves, sensors)
- Emergency response options to reduce downtime
- Spare parts inventory management for faster fixes
Customer Care
- Transparent scheduling & communication
- Service reminders & proactive outreach
- Post‑service follow‑ups to confirm performance
- Staff training visits on request
- Coordination with your store or management team
Sales & Upgrades
- New machine sales & installation support
- Equipment refresh / upgrade recommendations during visits
- Add‑on products: grinders, filtration, accessories
- Spare parts availability & advisory